This Privacy Policy explains how Stitch Haven processes personal data in connection with its website and tailoring, alteration, remodelling, and upcycling services.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify identity and to locate the relevant records. If a request is complex or numerous, we may respond within the period allowed by law.
We keep personal data only for as long as needed for the relevant inquiry, project, service record, or legal requirement. After that, data is deleted, anonymised, or archived in a limited form where retention is still necessary for compliance, dispute handling, or recordkeeping.
If we make material changes, we will update the policy text on the website and may use reasonable additional notice where appropriate. The version in force is the one published at the time of your visit or interaction, unless a later version is stated to apply.
We may collect identification and contact details, inquiry content, project details about garments or materials, booking and communication records, payment-related information, and technical data such as device, browser, and usage information. Where a customer supplies garments or materials for assessment, we may also process information needed to review the item, scope the work, and document agreed changes.
We receive data when a person submits a contact form, sends an email, calls, books a visit, or provides details during an in-person consultation. We also collect limited technical data automatically through the website and may record information created during the project process, such as assessment notes, quotes, approvals, and collection records.
Essential cookies support core functions such as page navigation, form submission, and security. Preference cookies help remember choices you make on the site. Analytics cookies, if used, help us understand how the site is used so we can review performance and improve content. Cookies may be session-based or persistent depending on their purpose.
You can usually block or delete cookies in your browser settings and may need to adjust those settings on each device you use. If the website offers a cookie preference tool, you can use it to limit non-essential cookies. Disabling some cookies may affect basic site functions or form handling.
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage bookings, communicate about design approval and project progress, arrange collection, process payments, maintain business records, operate and secure the website, and meet legal obligations. We may also use limited technical data to diagnose problems, prevent abuse, and understand general site performance.
We may share personal data with trusted service providers that support website hosting, communications, recordkeeping, payment processing, or similar operational tasks. We may also share information with professional advisers where needed for business administration or legal support. These parties may process data only for the purposes we specify and under appropriate confidentiality or data protection obligations.
We may disclose personal data where required to comply with law, respond to lawful requests, establish or defend legal claims, protect the security of our systems, or prevent misuse of the website or services. Any disclosure is limited to what is reasonably necessary for the stated purpose.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, or our legitimate interests in operating and improving the website and workshop services. Where consent is required, we rely on consent for that specific purpose.
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive certain data in a portable form. If processing is based on consent, you may withdraw consent for future processing. You may also raise concerns with the competent supervisory authority, without affecting any other legal remedies.
